1. CANCELLATION POLICY!!
  • Cancellation before shipment :
    If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or Whats app on +91 9891570650. (Kindly mention your order number while mailing or texting).
  • In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
  • In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
  1. RETURNS, REPLACEMENTS AND REFUNDS

Aarohi Enterprises offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. Plz follow that steps for a refund.

Step 1: Contact our Customer Support team via email ([email protected]) within 5 business days of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals and labels

Step 4: We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels and original packing.
  • Product is used or altered.
  • If a request is initiated after 5 business days of order delivery.
    Plz also add company name and GST number between address and company logo.

Aarohi Enterprises
GST : 07DEVPS0635K1ZT